A firmware update for Dell USB-C Multiport Adapter model (DA310u / DA310z) may be needed to improve compatibility on Macs.

This update needs to be run on a Windows computer. If you do not have access to a Windows computer or would prefer assistance, please contact the IT Service Desk and a technician can update your USB-C mobile adapter for you.

1. Download the firmware update (version A02).
2. Plug the USB-C adapter into your Windows computer.
3. Run the update.
   1. The update will check the firmware version before allowing you to update.
   2. When the update is ready, click the checkbox and then click on Update.
   3. Do not unplug the adapter until it is finished. The process can take a minute or two.

4. When finished, quit the updater and unplug the adapter.
5. If you encounter any issues, close any running apps & disconnect peripherals and try again.

Frequently Asked Questions

What is firmware?

Firmware is a type of low-level software which controls a computing device.

How do I know if this firmware works with my USB-C adapter?

The model number can be found on the bottom of your device. This firmware supports models DA310U & DA310z.

What improvements will this firmware provide?

This firmware update will allow the USB-C adapter to be used with Macs with Apple Silicon processors (M1, M2, etc…). Without this update, your USB-C adapter may work on Macs with Intel processors but could have issues with newer Macs.