How to Request a Printing Refund

To request a refund (within 48 hours and only due to hardware or toner failure), log into your PaperCut Printing account and follow these steps:

1. Log into your PaperCut account.
2. Click "Recent Print Jobs" from the menu on the left side of the screen. Your print jobs will be listed in chronological order.
3. Locate the date and time of the print job that failed and click the [Request Refund] link associated with the document that is at the far right under the "Status" column.
4. Once you've selected a value, click the "Add Value" button.
5. Fill in the details of the Refund Request in the "Reason For Request" text box.
6. Click the "Send" button when you've finished.


Article ID: 140950
Wed 8/3/22 3:31 PM
Fri 1/6/23 9:22 AM