NORTHEASTERN ILLINOIS UNIVERSITY
DUO MULTI-FACTOR AUTHENTICATION SELF ENROLLMENT STEPS
Step 1: You will receive an email from Duo Security to enroll your device for DUO MFA as shown below.
Please contact the Service Desk at helpdesk@neiu.edu or (773) 442-4357 if you never received a DUO enrollment notification email, if you have lost the email or the link for your device enrollment has expired.
Step 2: Open this email and click the embedded link for the enrollment process to start.
Step 3: After you click the link, you should see the following webpage. Click the green “Start setup” button to begin the enrollment process.
Step 4: Choose the option “Mobile phone”, and click “Continue”.
Step 5: Input your mobile phone number, click the check box to verify your phone number, and then click “Continue”.
Step 6: Choose the mobile phone type, and click “Continue”.
Step 7: Go to your mobile phone, follow the instructions to install the Duo Mobile app, and then come back to this page and click the green button - “I have Duo Mobile installed”.
Step 8: Use your Duo app on your mobile phone to scan your own barcode (don’t scan this barcode. It is for example only).
Step 9: After the scan, you see the green checkmark on your Duo-Enrollment webpage. Click “Continue”.
Step 10: Click “Finish Enrollment”.
USER LOGIN USING DUO PUSH OR HARDWARE TOKEN
After you complete the DUO enrollment process, you will begin to use DUO MFA whenever you want to access the applications protected by DUO.
1 DUO Push Notifications:
If you selected to use DUO Push during the enrollment process, after you enter your Net ID and password to log into a University application e.g. Nmail, the Verification Window below will appear. Check the DUO mobile app on your phone for a DUO Push and select Approve.
Verification Window DUO Push
VPN Connection: If you are a VPN user, please use your NEIU VPN profile to log in. You will get a prompt on your Duo mobile app to “Approve” or “Deny”. Click the Approve button to log into your VPN session.
2. DUO Hardware Token: If you have a hardware token, please follow the following steps.
2.1 When you try to sign on to any application, the following verification window will appear.
Please select “Other options”
2.2 The following dialog box will appear. Please click “Use hardware token”.
2.3 Push the green button on your hardware token, and enter the provided code on the dialog box below, and click “Verify”. You will be logged into the application after this.
ADDITIONAL FEATURES
Using DUO “Trust This Browser” and “Remember Me Features”
The Duo MFA solution is configured to allow Duo to remember application connections you Approve of for 12 hours. Follow the steps below while authenticating to Nmail and Banner applications (NEIUWorks and Employee Self-Service portal)
- For Nmail
The option selection page on the browser will appear once you have successfully approved MFA via either your Duo Mobile App or have entered a passcode to confirm. Check the ‘Remember me for 12 hours’ (see below)on the following page and click ‘Continue to application’. Do not wait for too long as the application authentication and approval process will timeout.
2. For Banner applications (NEIUWorks and Employee Self-Service portal)
The option appears on the first Duo authentication method page. Check the ‘Remember me for 12 hours’ (see below) and then choose your preferred authentication method to successfully approve MFA via your Duo Mobile App or enter a passcode and click the ‘Log in’ button. Do not wait for too long as the application authentication and approval process will timeout.
