1. Go to Settings > Apps > Mail > Mail Accounts > Add Account. Select the Google account type.
2. Enter your e-mail in the following format: username@neiu.edu . Do not use a hyphen. Tap Next to continue.
3. You will be directed to an NEIU screen. Verify your credentials by entering your NEIU NetID & password. Tap Login to continue.
Step 4 is currently for Employees only. Students can skip to step 5.
4. If you are an employee, you will be prompted to authenticate with DUO security. Switch over to the DUO app and Approve the login. Then switch back to the Settings app.
5. Set which Nmail items you wish to appear on your device. Tap Save to complete the setup. Your Nmail has now been successfully set up and should appear in your Mail app. Calendar events, Contacts, and Notes will appear in their respective applications.
Changing the Password
Nmail passwords are managed by NEIUport and can only be changed / Reset at the NEIUport login screen.
After changing your password in NEIUport, your Mail app on your iPhone or iPad will report an Account Error because it isn’t aware of your new password.
1. To update your password on your Mail app to match your new password, go to Settings > Apps > Mail > Mail Accounts.
2. Tap on your Nmail account. It may be named Gmail or something similar.
3. Tap on Re-enter Password.
4. The following message may appear.
- “Settings” Wants to Use “google.com" to Sign In.
- Tap Continue.
5. Tap on your NEIU account.
6. You will be re-directed to an NEIU page for authentication. Enter your username or NetID and your password and tap Login.
Step 6 is currently for Employees only. Students can skip to step 7.
6. If you are an employee, you will be prompted to authenticate with DUO security. Switch over to the DUO app and Approve the login. Then switch back to the Settings app.
7. You will be prompted to allow iOS to access your Google Account. Scroll to the bottom of the page and tap on Allow.
8. The final window will show you which apps are synchronizing with your Nmail account. You can now switch back to the Mail app to use Nmail.
Shared Calendar Settings (optional)
To access a shared calendar, the user who wants to share their calendar must first log into Nmail via a web browser and designate you as someone to share their calendar with. Permission settings for you must be set to “See all event details” or higher.
For you to access a shared calendar on your iPhone, you must notify Google as to which shared calendar(s) you want to appear on your iPhone. First, log into Nmail via a web browser. While still logged into your Nmail on the browser, open a new browser window and go to the following address:
https://www.google.com/calendar/syncselect
In the Sync Settings window, calendars that have been shared with you are listed under Shared Calendars.
Place a check mark next to the shared calendars you would like to appear on your iPhone or iPad.
Click on the Saved button to save your sync settings.
Frequently Asked Questions
If I delete an e-mail on my iOS or iPad device, will it still show up in NEIUport?
Any mail removed from the inbox on your iOS device will also be removed from NEIUport Nmail.
On Step 1, I do not see the options under Mail.
This document was written using iOS 18.x. For certain older versions of the operating system, you’ll need to go to Settings —> Mail.
If I remove my Nmail account on my device, do I lose all my email?
No, removing your Nmail account from your device only means your device is no longer configured to access Nmail. You can still access Nmail by logging into NEIUport or by entering the Nmail web address into a web browser.