Troubleshooting Word and PDF access - Windows OS

This is troubleshooting on the pdf files and word documents not opening.

  • Open Adobe Acrobat Reader and go to the edit tab. 

  • Go to preferences

    • Go to Security (Enhanced) 

      • Check Enabled Protected Mode at Start up

      • Click ok

    • Go to Multimedia & 3D

      • Check Enable hardware rendering for legacy video cards. 

    • General

      • Check Show online storage when opening files.

  • Restart the computer and test both word and pdf. 


 

Note: If you think this might be related to the encryption, check if the computer is in compliance with Dell encryption.  If it is, Only in windows 10….

  • Make sure it is connected by wire

  • Go to dell.com/support. 

  • Detect the PC by either Service Tag or if the laptop have Supportassist, it will detect it self

  • Go to Drivers and downloads

  • Search Encryption

  • Download the latest version of encryption.

  • Run as admin. This will restart the computer. 

  • Test if any file is opening.

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